Refund policy

Returns & Store Credit

We want you to love what you ordered. If something isn’t quite right, we’re here to help.

We accept returns for store credit only within 14 days of delivery, as long as the item meets the conditions below.

Return Conditions

To be eligible for a return, items must:

  • Be unworn

  • Be unwashed

  • Have all original tags attached

  • Be sent back within the 14-day return window

  • Include a receipt or proof of purchase

What to Know

  • Returns are accepted within 14 days of delivery

  • All approved returns are issued as store credit (E-Gift Card)

  • Store credit is sent via email, can be used immediately, and never expires

  • Return shipping costs are the responsibility of the customer

  • We recommend using a trackable shipping method for your return

Exchanges

We currently don’t offer direct exchanges.

The fastest way to get a different item is to:

  1. Return your original item (if eligible)

  2. Use your store credit to place a new order

Damages or Issues

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can take care of it.

  • Reach out within 48 hours of delivery

  • Include your order number and clear photos of the issue

  • Email: support@luxebyhdm.com

Once reviewed and approved, we’ll make it right. This may include a replacement, store credit, or a refund to your original payment method, depending on the situation.

Refunds

Once your return is received and inspected, we’ll notify you if it’s approved.

If approved:

  • You’ll receive your store credit via E-Gift Card

Please allow 5–7 business days for processing once your return arrives at our distribution center.

Order Cancellations

We understand that plans can change.

  • Orders can be cancelled for a full refund within the first 12 hours of purchase

  • After 12 hours, your order enters processing and can no longer be cancelled for a refund

  • Cancellation requests after this window may be eligible for store credit only

Store credit for cancelled orders is issued within 1–2 business days

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Bodysuits and swimwear

If you’re unsure about your item, feel free to reach out before purchasing.

A Quick Heads Up on Returns

We recommend holding onto your tracking details for peace of mind.

Unfortunately, we’re unable to process returns that are lost or not received.

If you have any questions, our team is always here to help:
support@luxebyhdm.com