Shipping policy

Shipping Policy

We’re committed to getting your order to you as quickly and smoothly as possible. Below is everything you need to know before and after placing your order.

If you ever have questions, our team is here to help:
support@luxebyhdm.com

Order Accuracy

To avoid delays, please double-check your shipping details at checkout.

Make sure your address includes:

  • Correct street name and number

  • Apartment, suite, or unit number (if applicable)

  • Accurate ZIP/postal code

This helps ensure your package arrives on time.

If an address is entered incorrectly at checkout, we’re unfortunately unable to guarantee delivery or recover the package.

Processing Time

All orders go through a processing period before shipping.

  • Standard orders: up to 3-4 business days

  • Pre-orders: up to 10-14 business days

Processing time begins after your payment is successfully authorized and verified.
Please note this does not include weekends or holidays.

Shipping Times & Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.

  • U.S. delivery: typically 1–12 business days after shipment (depending on location and shipping method)

Shipping timelines start after your order has shipped, not when it’s placed.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method

  • All shipping fees are non-refundable

PO Boxes, APO & Territories

  • We can ship to PO Boxes via USPS

  • Expedited shipping is not available for PO Box addresses

  • Orders to APO addresses and U.S. territories may experience longer delivery times

We may use different carriers when needed to ensure delivery.

International Shipping

For international orders:

  • The buyer (consignee) is responsible for importing the goods

  • Duties, taxes, and customs fees are not included in your order total

  • These fees must be paid upon delivery, depending on your country’s regulations

We may work with third-party partners (such as customs brokers) to complete delivery.

Lost, Missing, or Delayed Packages

If something doesn’t look right with your delivery, reach out—we’ll do our best to help.

  • Claims must be reported within 30 days of the delivery date

  • We’ll assist you in working with the carrier to resolve the issue

Please note:

  • If a package is marked as “Delivered” by the carrier, we review these cases individually

  • We’re unable to guarantee replacements or credits in all cases once delivery is confirmed

Delivery Claims

If a claim needs to be filed:

  • We’ll guide you through the process with the shipping carrier

  • Claims can take up to 30 days depending on the carrier

Refused Shipments

If a shipment is refused:

  • You will be responsible for the original shipping cost

  • Plus the cost of return shipping

  • These costs will be deducted from any store credit issued

Out of Stock Items

If an item in your order becomes unavailable:

  • We’ll ship the available items

  • You’ll receive a refund to your original payment method for the out-of-stock item(s)

Shipping Flexibility & Order Protection

To protect our customers and ensure successful delivery, we may occasionally:

  • Adjust shipping carriers

  • Require matching billing and shipping addresses

  • Hold, limit, or cancel orders if we’re unable to verify details

This may also apply in cases of:

  • Unusual return activity

  • Orders flagged for potential fraud

A Quick Note

We always aim to deliver your order as expected, but shipping timelines can occasionally be impacted by external factors like carrier delays or regional disruptions.

If anything comes up, just reach out—we’ll walk you through the next steps.